Welcome to West Wings

TERMS AND CONDITIONS

West Wings and westwings.co.uk are trading names of Pro-Scale Ltd the owners of this website. Company registered in England and Wales No: 1523095

In placing an order on this website you accept the following terms and conditions.
Acceptance of your order creates a binding contract between Pro-Scale Ltd and the purchaser.
These terms and conditions are subject to English law and the English courts shall have exclusive jurisdiction should any dispute arise.

Prices and Availability

Prices are shown in pounds sterling.
All prices include UK VAT.  Where applicable
We make every effort to keep sufficient stocks to meet demand. If we have insufficient stocks to deliver the items you have ordered we will contact you to offer an alternative or a refund. We will not be held liable to offer any compensation for disappointment or loss suffered.
If you want to know about availability of a particular product please telephone us.

Errors and Omissions

Whilst every effort is made to give accurate information on this website, we cannot be held liable for any errors and omissions in descriptions, technical information or any other content on this website. We will endeavour to correct any errors on this site as soon as they are reported to us; we do not accept liability for not doing so.

The content of this site is for information purposes only; this should not be construed as advice and should not solely be used for the purpose of decision making.
The purchaser shall determine the suitability of the products for his or her intended use and shall assume all risk and liability in connection therewith.

 

Despatch and Delivery

Orders must be paid for in full before they are despatched. Title will pass to the purchaser once the goods have been paid for.
Goods will normally be despatched within 2 working days of receipt of your order.
If, for any reason, we are unable to despatch your order we will contact you by telephone or e-mail.

For orders sent by Royal Mail first class post, we do not guarantee delivery within a specified time. Orders despatched by carrier will be sent, tracked, for next working day delivery and signed for.

We will not be held liable for any loss or damage, or for non delivery, however caused, should any of our carriers be unable to deliver to the given address for any reason beyond our control.

Any item received ‘damaged in transit’ should be reported to us within 3 days of receipt.

Claims for orders ‘lost in transit’ must be notified to us within 30 days of despatch.

Cancellation of Orders

You have the legal right to cancel any order within 7 days of receipt of the goods. You must inform us of your intention to cancel within this time. All cancelled orders must be returned to us, at your own cost, in an undamaged, ‘as new’ condition, complete and in the original packaging, within 30 days. A refund, less the original carriage charge, will then be issued. We reserve the right to deduct a minimum 10% restocking charge on any item received by us in a damaged condition, however caused.

Special order goods are excluded.

Faulty Products

Should you find fault with a West Wings manufactured kit, please telephone us. We will usually be able to supply replacement parts from stock.

Any other goods found to be faulty will normally be replaced or if ‘not available’ a refund will usually be issued. You should telephone first to notify us of the problem and then, if we agree, you should return the item(s) to us, at your own expense. In some circumstances we may have to return the item to our supplier for examination before a replacement or a refund can be issued. If this is the case we will notify you.

We will not be held liable for any damage whatsoever caused by the misuse of any product.

Amendments to Terms and Conditions

We reserve the right to alter or amend any of these terms and conditions in writing at any time without prior notification. Any amended terms and conditions will be placed on this website. All orders will be accepted on the basis of the terms and conditions shown on this website at the date of order.